bdabee Privacy Policy

bdabee is a safe and reliable online casino and betting platform for players in Bangladesh. We take the privacy of our users' personal information very seriously. The purpose of this privacy policy is to transparently inform you about what personal information bdabee collects, how that information is used, who it may be shared with, and what steps we take to protect your information.

This policy applies to the bdabee website (bdabee.cam), the mobile version, and all related services provided under bdabee. If you register on our platform, create an account, or use any of our services, you are considered to have agreed to the terms of this privacy policy.

bdabee is an entertainment platform for those aged 21 and above only. Your personal information is used to improve the quality of our services and to enrich your experience.

We collect various types of information in order to provide services on the bdabee platform. Below is a detailed description of the information collected under each category.

A. Personal Identity Information

When you create an account on bdabee, we collect the following information:

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• National ID card or passport details (for identity verification)

B. Financial and Transaction Information

For deposits and withdrawals, we process the following information:

• bKash, Nagad, or Rocket account number
• Transaction history and amounts
• Deposit and withdrawal records
• Bonus and promotional information

C. Technical Information

When you use our platform, the following information is collected automatically:

• IP address and device type
• Browser and operating system information
• Cookie and session data
• Site usage patterns and navigation logs
• Geographic location (at country level only)

D. Gaming Activity Information

To ensure responsible gaming, we store information about your gaming activity, including play history, bet amounts, win and loss data, and time spent on the platform.

bdabee uses collected information only for the following legitimate purposes. We never use your information for unauthorised purposes.

Service Delivery and Operations

Your information is essential for creating and maintaining your account, processing transactions, and running gaming services. We require your information for all transactions, from a minimum deposit of ৳200 to a withdrawal of ৳1,000.

Identity Verification and Fraud Prevention

We verify identity information to confirm users are aged 21 or above, to prevent money laundering, and to detect fraudulent activity. This is essential for the security of both you and us.

Customer Service and Support

Your information is used to resolve issues through our 24/7 live chat service, answer account-related questions, and improve service quality.

Technical Development and Analysis

Technical information is used to analyse platform performance, fix technical issues, and improve user experience.

Responsible Gaming Monitoring

We monitor gaming activity information to identify problematic gaming behaviour and provide support when needed. This is part of our responsible gaming policy.

Compliance with Legal Obligations

Your information may be used to comply with applicable laws and regulations, to cooperate in legal proceedings, and to provide information at the request of competent authorities.

Cookies are used on the bdabee website to improve your browsing experience. Cookies are small text files stored in your browser that help identify you on subsequent visits.

Essential Cookies

These cookies are essential for running the basic functions of the website. They are used to maintain login sessions, verify security, and process transactions. These cannot be disabled.

Functional Cookies

These cookies are used to remember your preferences and settings (such as language selection and game preferences). They ensure a personalised experience for you.

Analytical Cookies

These cookies are used to analyse website traffic, identify popular pages, and understand user behaviour. The information collected is completely anonymous and used for statistical purposes.

Cookie Controls

You can disable cookies at any time through your browser settings. Please note, however, that disabling certain essential cookies may affect the functionality of the website.

bdabee does not sell your personal information or transfer it to third parties for commercial purposes. However, in limited circumstances we may share necessary information with the following parties:

Payment Processors

Financial information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment service providers. This information is used solely for the purpose of processing transactions.

Game Software Providers

Limited information necessary to run gaming operations may be shared with our game software partners, including Pragmatic Play, Evolution Gaming, and Spribe. These providers follow their own privacy policies.

Technology and Service Partners

Some trusted technology partners assist us with server hosting, data analysis, cybersecurity, and customer service. Only the information necessary for their work is shared with these partners, and they are bound by data protection agreements.

Legal Obligations

We may be legally required to provide information to the relevant authorities in response to court orders, lawful requests from law enforcement agencies, or requirements under applicable law.

bdabee has implemented the highest industry-standard technical and organisational measures to protect your personal information. Our security framework consists of the following key elements:

• SSL Encryption: All data exchanged between your browser and our servers is secured through SSL (Secure Socket Layer) encryption.
• Data Encryption: Stored sensitive information, particularly financial and identity-related data, is kept using strong encryption methods.
• Access Controls: Only authorised staff can access your information, and only to the extent required for their work.
• Regular Security Audits: Our systems undergo regular security testing and reviews.
• Firewall and Malware Protection: Advanced firewall and cyber threat prevention systems are active at all times.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account is available.

While we strive to ensure the highest level of security, transmitting information over the internet is not entirely without risk. You are therefore asked to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

bdabee retains your personal information only for as long as necessary. We consider the following factors when determining retention periods:

• Active Account: All relevant information is retained for as long as your account remains active.
• After Account Closure: Even after an account is closed, some information may be retained for a specified period to meet legal obligations.
• Transaction Records: Financial transaction information is retained for a longer period in accordance with regulatory requirements.
• Marketing Information: Retained until you withdraw your consent or close your account.

After the specified retention period, your personal information is securely deleted or anonymised so that your identity can no longer be identified.

You have the following rights regarding your personal information, and bdabee fully respects these rights:

Right to Access

You have the right to know what information we hold about you and how it is being used. Contact us and we will provide you with this information.

Right to Rectification

If there is any inaccuracy or incompleteness in your personal information, you may request a correction. We will make the correction as quickly as possible.

Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained where there is a legal obligation or legitimate interest.

Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted.

Right to Withdraw Consent

You may withdraw your consent at any time, particularly in relation to marketing communications. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise these rights, contact us via 24/7 live chat or write to us by email.

bdabee is a platform for those aged 21 and above only. We do not knowingly collect personal information from or provide services to anyone under the age of 21.

Age is confirmed at the time of registration and at subsequent verification stages. If we become aware that someone under the age of 21 is using our platform, their account will be closed immediately and all associated information will be securely deleted.

If a parent or guardian suspects that their child is using bdabee, please notify us immediately via our 24/7 live chat or by email.

bdabee reserves the right to change or update this privacy policy from time to time. If changes are made, we will inform you in the following ways:

• The updated policy will be published on the website and the "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the platform after a change is made will be considered as your consent to the updated policy.

We therefore recommend that you visit this page regularly so that you are always aware of the latest policy.

If you have any questions, feedback, or complaints about this privacy policy, do not hesitate to contact us. Our privacy team is always ready to assist you.

After receiving your privacy-related request, we will handle it as quickly as possible and with the greatest care. Our goal is to provide you with a safe, transparent, and trustworthy gaming experience.

Thank you for being with bdabee. We promise that your information will always remain protected and confidential.